Using Your Insurance (Vol. 1) - How Do I Make a Doctor's Appointment?

Welcome to the first volume of "Using Your Insurance," a guide to help you navigate the world of American healthcare. Understanding and maximizing your insurance benefits can be a daunting task, so in this series, we'll be breaking down the process into manageable steps!

In this volume, we'll focus on finding the right healthcare providers, booking your first appointment, and how to use your insurance!

Important: Please note that the following applies to Kimber Health Essential Plan members under UnitedHealthcare only.

Where to Find Providers (In the Network)

Firstly, identify what kind of provider you are looking for — whether that be primary care physicians, specialists, urgent care centers, hospitals, mental and behavioral health providers, and pharmacies. Our website also outlines all of the Essential Plan’s benefits.

Once you have determined the kind of care you require, visit this website which includes a comprehensive list of all of the in-network healthcare providers.

How to Book an Appointment

Once you've found a provider, contact their office to schedule an appointment. You can typically do this by calling the provider's office directly. When you call, let them know that you have the "UnitedHealthcare Community Plan" and confirm that they accept it.

Appointment Confirmation

Once you have confirmed that the plan is accepted by the provider, book an appointment for a date and time that works for you. Ensure you have all the necessary information, including the date, time, location, and the name of the healthcare provider.

Once You Get to Your Appointment

On the day of your appointment, make sure to arrive early. When you arrive at the healthcare provider's office, present your UnitedHealthcare Community Plan insurance card to the receptionist or front desk staff.

Check-In Process (If It's Your First Time)

If it's your first visit to this healthcare provider, you may need to complete new patient paperwork and show a form of photo identification, along with your insurance card. Be prepared to answer questions about your medical history and any current health issues that they should be aware of.

We're here to support you on this journey, so if you ever need help or have questions, don't hesitate to reach out! Good luck!